Terms of service
Terms of Service
Welcome to Terbalo.
These Terms of Service govern your use of our website and your purchase of products from Terbalo. By visiting our website or placing an order, you agree to these Terms.
Please read them carefully before using our website.
1. Overview
This website is operated by Terbalo. Throughout the site, the terms “we,” “us,” and “our” refer to Terbalo.
By using this website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, including any additional policies referenced on our website.
If you do not agree to these Terms, you should not use our website or purchase from us.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you are using this website with the permission and supervision of a parent or legal guardian.
You may not use our products or website for any illegal or unauthorized purpose.
You agree not to interfere with the security, functionality, or operation of our website.
3. Products and Availability
Terbalo offers pet products, accessories, and related items.
We make reasonable efforts to display our products, descriptions, prices, colors, and images as accurately as possible. However, product colors may vary slightly due to lighting, screen settings, and photo angles.
Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or cancel orders if an item is unavailable.
4. Pricing and Errors
Prices are listed in the currency shown at checkout.
We reserve the right to update prices, correct errors, or modify product information at any time without prior notice.
If a product is listed at an incorrect price due to a typographical error, technical issue, or supplier update, we reserve the right to cancel or refuse any order placed for that product.
If your order is canceled after payment has been made, we will issue a refund to your original payment method.
5. Orders
After placing an order, you may receive an order confirmation by email. This confirmation does not guarantee final acceptance of your order.
We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, incorrect information, payment issues, product unavailability, or violation of these Terms.
You are responsible for providing accurate billing, shipping, and contact information. Terbalo is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete customer information.
6. Payments
Payments are processed through secure third-party payment providers available at checkout, including PayPal when available.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Terbalo does not store full payment card details.
7. Shipping
Terbalo currently offers free shipping on orders within the United States, unless otherwise stated at checkout.
Estimated shipping and delivery times may vary depending on the shipping address, carrier, order processing, product availability, holidays, and other factors outside our control.
Any delivery time shown on our website or at checkout is an estimate and is not guaranteed unless clearly stated otherwise.
If a significant shipping delay occurs, we may contact you with updated information when available.
8. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order.
To request a return, customers must contact us first at:
Do not send items back without contacting us first. Return instructions will be provided after your request is reviewed and approved.
9. Cancellations
Orders can only be canceled before they have been processed or shipped.
If you need to cancel an order, please contact us as soon as possible at:
Once an order has been processed or shipped, it can no longer be canceled.
10. Customer Responsibilities
You agree to provide accurate and complete information when placing an order.
You are responsible for checking product details, measurements, shipping information, and return conditions before completing your purchase.
For pet products, you are responsible for supervising your pet’s use of the product and ensuring the product is suitable for your pet’s size, behavior, and needs.
11. Product Use
Our products are intended for normal household use.
Terbalo is not responsible for damage, injury, or loss caused by misuse, improper cleaning, lack of supervision, modification of the product, or use outside its intended purpose.
Please inspect products before use and discontinue use if the item becomes damaged or unsafe.
12. Intellectual Property
All content on this website, including text, images, graphics, logos, branding, layouts, and design elements, is owned by Terbalo or used with permission.
You may not copy, reproduce, distribute, modify, or use our website content without written permission from Terbalo.
13. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics tools, and ecommerce platform services.
We are not responsible for the actions, policies, or availability of third-party providers.
Your use of third-party services may be subject to their own terms and policies.
14. Limitation of Liability
To the fullest extent permitted by law, Terbalo shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.
Our total liability for any claim related to a purchase shall not exceed the amount paid for the product involved in the claim.
Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.
15. Indemnification
You agree to indemnify and hold Terbalo harmless from any claim, demand, loss, liability, or expense arising from your breach of these Terms, misuse of our website, misuse of our products, or violation of any law or third-party rights.
16. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
17. Changes to These Terms
We may update or modify these Terms of Service at any time.
Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted means you accept the updated Terms.
18. Governing Law
These Terms are governed by the applicable laws of the jurisdiction where Terbalo operates, unless otherwise required by consumer protection laws.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
19. Contact Information
If you have any questions about these Terms of Service, please contact us at: