Terms of service

TERMS OF SERVICE

Last updated: August 2, 2026

These Terms of Service ("Terms") govern your access to and use of the Terbalo website located at terbalo.com (the "Site") and any purchase made through it. By accessing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. ABOUT TERBALO

Terbalo is operated by Piero Giusseppe Castillo Marin, a natural person based in Calama, Antofagasta, Chile, selling to customers located in the United States.

2. ELIGIBILITY

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order on the Site. By placing an order, you confirm that you meet this requirement and that the information you provide is accurate and complete.

3. PRODUCTS AND AVAILABILITY

Terbalo's product catalog may change over time, including the addition, removal, or replacement of products. Product descriptions, images, and pricing are believed accurate at the time of publishing but may contain occasional errors. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including after an order has been submitted, in which case we will contact you before proceeding.

Colors, dimensions, and packaging shown in product photos may vary slightly from the item received due to display settings, manufacturing tolerances, or supplier updates.

4. PRICING AND PAYMENT

All prices are listed in U.S. dollars unless otherwise stated. Prices, discounts, and promotions are subject to change without notice and do not apply retroactively to orders already placed.

Payment is processed securely at checkout through our payment providers. By placing an order, you represent that you are authorized to use the selected payment method.

5. ORDER ACCEPTANCE

Receiving an order confirmation email does not guarantee acceptance of your order. Terbalo reserves the right to refuse, limit, or cancel any order for reasons including but not limited to suspected fraud, pricing errors, unavailable stock, or violations of these Terms. If an order is canceled after payment, a full refund will be issued.

6. SHIPPING AND FULFILLMENT

Orders are fulfilled according to our Shipping Policy, which forms part of these Terms. Fulfillment partners, processing times, and shipping origins may vary by product and are subject to change.

7. RETURNS AND REFUNDS

Returns and refunds are handled according to our Refund Policy, which forms part of these Terms.

8. ACCEPTABLE USE

When using the Site, you agree not to:

- Use the Site for any unlawful purpose or in violation of these Terms;
- Attempt to gain unauthorized access to any part of the Site, other accounts, or systems;
- Interfere with or disrupt the Site's functionality, security, or availability;
- Use automated means (bots, scrapers) to extract data from the Site without permission;
- Submit false, misleading, or fraudulent information, including in connection with an order or a return request.

9. INTELLECTUAL PROPERTY

Unless otherwise noted, all content on the Site — including text, graphics, logos, images, and product descriptions — is owned by or licensed to Terbalo and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without prior written permission.

10. THIRD-PARTY LINKS AND SERVICES

The Site may use or link to third-party services (such as payment processors, fulfillment partners, or shipping carriers). Terbalo is not responsible for the content, policies, or practices of third parties, and your interactions with them are governed by their own terms.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Terbalo will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or a purchased product. This limitation does not exclude or limit any liability that cannot be excluded under applicable consumer-protection law.