Refund policy

RETURN & REFUND POLICY

Last updated: August 2, 2026

At Terbalo, we want you to feel confident when shopping with us. You may request a return within 30 days of the date your order is delivered.

1. ELIGIBILITY FOR RETURNS

To qualify for a return due to a change of mind, the item must be:

- Unused or only handled as reasonably necessary to inspect it;
- Clean and in resalable condition, free from stains, odors, or signs of wear;
- In its original condition;
- Returned with all included parts or components; and
- Returned in its original packaging when reasonably possible.

Items damaged through misuse, heavily used items, or items returned with missing parts may be refused or may qualify only for a partial refund.

These conditions do not limit any rights that cannot be excluded under applicable consumer-protection law.

2. HOW TO REQUEST A RETURN

Before sending anything back, contact us at:

support@terbalo.com

Please include:

- Your order number;
- The reason for the return; and
- Photos or video if the item is damaged, defective, incorrect, or incomplete.

Do not return an item to the address shown on the shipping label. Approved return instructions and the correct return address will be provided by email.

3. RETURN SHIPPING

If the return is due to a change of mind, ordering the wrong option, or no longer wanting the product, the customer is responsible for return shipping costs.

If the item arrives damaged, defective, incorrect, or incomplete, Terbalo will provide an appropriate solution at no additional cost to the customer. Depending on the circumstances, this may include a replacement, partial refund, or full refund. We may not require the item to be returned when returning it would be unreasonable or unnecessary.

4. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Please inspect your order after delivery and contact us as soon as possible, preferably within 7 days, if there is a problem.

Include your order number, a clear description of the issue, and photos or video showing the problem. Reporting an issue within 7 days helps us resolve it faster and does not limit any rights you may have under applicable law.

5. REFUNDS

Once an approved return is received and inspected, we will notify you of the decision.

If approved, Terbalo will initiate the refund to the original payment method within 5 business days. Your bank, card issuer, or PayPal may require additional time, commonly 5–10 business days, to display the refund.

If an order cannot be shipped, the refund will include the full amount paid for the unshipped item.

6. CANCELLATIONS

Orders may be canceled only before they have entered processing or have shipped.

To request a cancellation, contact support@terbalo.com as soon as possible. We cannot guarantee cancellation after an order has been submitted to our fulfillment partner.

7. EXCHANGES

We do not offer direct exchanges at this time. If your return is approved, you may return the item and place a new order.

8. CONTACT

Questions about returns or refunds:

support@terbalo.com