PRIVACY POLICY
Last updated: July 30, 2026
This Privacy Policy explains how Terbalo collects, uses, discloses, and protects personal information when you visit terbalo.com, place an order, contact us, or otherwise use our services.
1. WHO WE ARE
Terbalo is operated by Piero Giusseppe Castillo Marin, a natural person based in Calama, Antofagasta, Chile.
Contact email: support@terbalo.com
2. PERSONAL INFORMATION WE COLLECT
Depending on how you use the store, we may collect:
- Contact information, such as your name, email address, phone number, billing address, and shipping address;
- Order information, such as products purchased, selected variants, order value, and transaction history;
- Payment-related information. Payments are processed by third-party payment providers, and Terbalo does not receive your complete card number;
- Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral source, and interactions with the website;
- Marketing and advertising information, such as whether you viewed or interacted with an advertisement;
- Communications that you send to customer support; and
- Information required to prevent fraud, comply with law, or protect the store and its customers.
3. HOW WE COLLECT INFORMATION
We collect information:
- Directly from you when you place an order, complete a form, or contact us;
- Automatically through cookies, pixels, logs, and similar technologies; and
- From service providers and business partners, including Shopify, payment providers, Meta, fulfillment partners, and shipping carriers.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process payments and fulfill orders;
- Arrange shipment, delivery, and order tracking;
- Provide customer support;
- Send order confirmations, shipping updates, and service messages;
- Prevent fraud, abuse, and security incidents;
- Improve the website, products, and customer experience;
- Measure marketing performance and show relevant advertising;
- Comply with legal, tax, accounting, and regulatory obligations; and
- Enforce our policies and protect our legal rights.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers that help operate the store, including:
- Shopify, which hosts and powers the online store;
- Card processors and PayPal;
- CJdropshipping or another fulfillment partner used to prepare and ship orders;
- Shipping carriers and tracking providers;
- Meta and related advertising or analytics services;
- Website, security, analytics, email, and customer-support providers;
- Professional advisers, regulators, courts, or authorities when required by law; and
- A buyer, successor, or adviser in connection with a business sale, reorganization, or similar transaction.
We do not sell personal information for money. However, some advertising and analytics activities may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws.
6. COOKIES, PIXELS, AND TARGETED ADVERTISING
We and our partners, including Shopify and Meta, may use cookies, pixels, and similar technologies to operate the website, remember preferences, measure performance, prevent fraud, and deliver or measure advertising.
Where required, you can manage cookie choices through the cookie banner or privacy-preferences link on the store. You may also contact us to request that we stop using your personal information for targeted advertising where applicable.
7. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Receive a portable copy of certain information;
- Opt out of targeted advertising or certain sharing of personal information; and
- Appeal a decision concerning a privacy request, where required by law.
To submit a request, contact support@terbalo.com. We may need to verify your identity before completing the request.
Authorized agents may submit requests where permitted by law, subject to verification of their authority.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide services, fulfill orders, handle disputes, comply with legal, tax, accounting, and fraud-prevention obligations, and enforce our agreements.
9. INTERNATIONAL DATA TRANSFERS
Terbalo operates from Chile and serves customers in the United States. Our service providers may process information in Chile, the United States, Canada, China, or other countries where they operate. Data-protection laws may differ between countries.
10. SECURITY
We use reasonable administrative, technical, and organizational measures to protect personal information. No online system or method of transmission can be guaranteed to be completely secure.
11. CHILDREN
The store is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it when appropriate.
12. THIRD-PARTY WEBSITES
The store may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. The updated version will be posted on this page with a revised date.
14. CONTACT
Privacy questions or requests:
support@terbalo.com
Operator: Piero Giusseppe Castillo Marin
Location: Calama, Antofagasta, Chile
