Shipping policy
Shipping Policy
Thank you for shopping with Terbalo.
This Shipping Policy explains how shipping works for orders placed through our website.
Shipping Area
Terbalo currently ships to customers within the United States only.
At this time, we do not offer international shipping.
Free U.S. Shipping
We offer free shipping on orders within the United States, unless otherwise stated at checkout.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Business days do not include weekends or U.S. holidays.
Please note that processing times may be affected by order volume, product availability, holidays, or other factors outside our control.
Estimated Delivery Time
After your order has been processed, estimated delivery time is typically:
5–12 business days after processing
Delivery times are estimates and may vary depending on your shipping address, carrier, product availability, weather, holidays, or other delays outside our control.
Tracking Information
Once your order ships, tracking information will be sent by email when available.
Please note that tracking information may take some time to update after the order has shipped.
Customers may also be able to view order updates through the order status page provided after checkout.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Terbalo is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.
Delayed Orders
While we do our best to deliver orders within the estimated delivery window, delays may occasionally occur.
If your order is significantly delayed, please contact us at:
We will review the order status and provide any available updates.
Lost or Marked as Delivered Packages
If your tracking information shows that your order was delivered but you have not received it, please first check around your delivery location, with household members, neighbors, building staff, or your local carrier.
If you still cannot locate your package, contact us at:
We will review the case and assist you with the next steps when possible.
Order Cancellations
Orders can only be canceled before they have been processed or shipped.
If you need to cancel an order, please contact us as soon as possible at:
Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us at: