Shipping policy

SHIPPING POLICY

Last updated: August 2, 2026

Thank you for shopping with Terbalo.

1. SHIPPING AREA

Terbalo currently ships to customers within the United States only.

2. FREE STANDARD SHIPPING

Standard shipping is free for eligible orders within the United States unless a different charge is clearly shown at checkout.

3. FULFILLMENT AND SHIPPING ORIGIN

Orders are prepared and shipped by one or more fulfillment partners. Depending on the product and partner used at the time of your order, packages may ship from a domestic or an international origin. Any product-specific shipping origin, when different from the general estimate below, will be noted on the product page.

4. PROCESSING TIME

Most orders are processed within 1–3 business days after payment is confirmed.

Business days do not include weekends or public holidays. A small percentage of orders may require additional processing because of inventory updates, address verification, unusually high order volume, or other circumstances outside our reasonable control.

5. ESTIMATED DELIVERY TIME

Most orders are expected to arrive within 7–14 business days from the date the order is confirmed. This estimate includes processing and transit time and may vary by product and fulfillment origin. Specific products may show a different estimate on their product page, which takes precedence over this general estimate.

Delivery dates are estimates, not guarantees. Weather, carrier delays, holidays, remote destinations, address problems, customs processing, or other events outside our control may affect delivery.

6. SHIPPING DELAYS

If we learn that an order cannot be shipped within the timeframe communicated at checkout or in this policy, we will contact the customer with an updated estimate and provide the option to accept the delay or cancel the unshipped order for a full refund.

7. TRACKING

When tracking is available, it will be sent to the email address used at checkout. Tracking may take 24–72 hours to begin showing movement after the shipping confirmation is sent.

Customers can also review order updates through the order status page provided after checkout.

8. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error, contact support@terbalo.com immediately. We will try to update the address, but changes cannot be guaranteed after processing or shipment.

If an order is returned, lost, or